/ Personas
Based on research, multiple personas were created to represent the primary
audiences - and a scenario was built to illustrate how the portfolio plays
a role in real hiring decisions.
Scenario
Priya Kumar (Head of Marketing) and Andrey Bondarenko (Head of Front-End
Development) asked to have a meeting with the Head of UX Design, Freddy
Okoro. During the meeting, they said that they were facing a huge backlog
as the company didn't have enough designers, so they asked Freddy to open
some roles. Andrey was stuck waiting for the design team to hand over
digital projects; Priya needed her project done ASAP because the marketing
team was about to launch online campaigns.
After the meeting, Freddy called Niamh McGuinness to ask her to open a new
UX Design role. After some research, Niamh saw Rafael Basso's LinkedIn
profile, talked to him for 30 minutes to see if he'd be a good fit, asked
for a portfolio link, and - even though it isn't her expertise - really
appreciated its design and handed Rafael's CV and portfolio to the hiring
manager. To interview Rafael, Freddy asked Roberto Silveira (PO of the
backlogged project) for help during the interview process, also showing
him Rafael's portfolio.
After the process, Rafael was hired, the backlog disappeared, and the
project helped the company skyrocket its sales.
Persona roles
- Primary: Niamh McGuinness & Freddy Okoro - gatekeepers and decision makers.
- Secondary: Roberto Silveira - no hiring power, but his opinion is extremely important to Freddy.
- Tertiary: Andrey Bondarenko & Priya Kumar - raised the backlog issue and were shown Rafael's portfolio.
Personas
Niamh McGuinness - Recruiter
Irish, born and raised in Dublin · 34 · Single
Bachelor's in Psychology · Master's in Human Resources
About
Recruiter for IT, design and tech for 8 years at the same company.
Loves partying with friends and visiting her parents in the countryside.
Goals
- Get promoted and a raise
- Simplify recruitment processes
- Visit her parents frequently
- Spend Christmas in New York (needs the hire commission)
Frustrations
- Recruitment processes feel outdated and bureaucratic
- Tired of asking for portfolios and only receiving PDFs or Behance/Dribbble pages
- Stuck in the recruitment team - feels she could be the next Head of Recruitment
How Rafael's portfolio could help
His portfolio is great, so Freddy decides to move on with the interview.
Rafael is hired, she gets her bonus and goes to NY for Christmas. Because
of new processes she implemented, the time-to-hire is the fastest in
the company.
Freddy Okoro - Head of UX Design
Irish from Galway · Nigerian heritage · 38 · Married
Bachelor's in Arts & Design · Post-grad in UX Design · UX tools and management certs
About
15+ years as a designer - started as an intern during his arts and
design studies, then moved into UX. Now leads the UX department.
Goals
- Grow the UX/UI design team
- Clear the design backlog
- Speed up project delivery
- Improve communication between UX, dev and stakeholders
- Spend more time with family · take a second honeymoon
Frustrations
- UX/UI team gets little recognition from the business side
- Working overtime every day
How Rafael's portfolio could help
The materials show Rafael is a strong fit. His portfolio suggests he can
help clear the backlog and speed up delivery, and his coding skills can
improve communication with devs - meaning Freddy can finally stop
working overtime.
Roberto Silveira - Product Owner
Brazilian · 40 · 12 years in Ireland · Married, 2 kids
Bachelor's in Computing Science · Master's in Business
About
Was a developer in Brazil for 10 years - started as an intern and became
head of development. Moved to Ireland for an English course, worked as
a cleaner, then got a master's in business and his current PO role.
Goals
- Clear the backlog
- Speed up delivery
- Better communication between teams
- Second honeymoon
- Raise his bilingual children
Frustrations
- Too many meetings that could've been emails
- Lack of investment in modern technologies
- His team is overloaded
How Rafael's portfolio could help
Roberto sees that Rafael can communicate with different teams, and his
coding skills can improve cross-team collaboration.
Andrey Bondarenko - Front-End Developer
Ukrainian · 48 · 25 years in Ireland · In a relationship
Bachelor's in Computing Science
About
Immigrated to Ireland 25 years ago, having lived in London just after
high school. Joined the company 6 months ago as Head of Front-End
Development to help clear the backlog.
Goals
- Clear the backlog
- Speed up delivery
- Learn more about design
- Do a master's
Frustrations
- Lack of investment in modern technologies
- Poor communication between teams
How Rafael's portfolio could help
Andrey wants to learn more about design and Rafael is a UX mentor - a
great fit. Rafael's coding knowledge can also help fix the
cross-discipline communication gap.
Priya Kumar - Head of Marketing
Irish · Indian heritage · 33 · Single
Bachelor's in Marketing · Master's in Digital Marketing
About
Born and raised in Dublin. Single by choice - focused on her career,
not on starting a family.
Goals
- Launch a digital marketing campaign for the new product the UX/dev teams are building
- Drive strong campaign results
- Travel more
- Pursue a doctorate
- Learn more about UX processes
Frustrations
- Devs and designers feel slow
- Communication between teams could be better
How Rafael's portfolio could help
Rafael is a UX mentor and worked 6 years in a marketing team as a
designer - so he can give her practical insights and help her grow
her UX skills.